TextOrderAI

Privacy Policy

Last updated: April 13, 2026

TextOrderAI ("we," "us," or "our") is operated by Run Horse Run LLC. This Privacy Policy explains how we collect, use, and protect information when you interact with our SMS ordering service or visit our website.

1. Information We Collect

When you use TextOrderAI, we may collect:

  • Phone number — provided when you text our service to place an order.
  • Name — provided during the ordering process for pickup identification.
  • Order details — the items you order, modifications, pickup time, and payment status.
  • Message content — the text messages exchanged during your ordering session so our AI can understand and fulfill your order.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your food orders.
  • Communicate with you about your order status.
  • Improve our AI ordering system and service quality.
  • Provide order history and customer support.

3. Information Sharing

We share your order details and name with the restaurant preparing your food. We do not sell, rent, or share your personal information with third parties for marketing purposes.

We use the following service providers to operate our platform:

  • Twilio — for SMS delivery.
  • Stripe — for payment processing (Stripe handles your payment information directly; we do not store credit card numbers).
  • Supabase — for secure data storage.

4. Data Retention

We retain order and conversation data for up to 12 months to support customer service and order history. You may request deletion of your data at any time by contacting us.

5. Opting Out

You can stop receiving messages at any time by replying STOP to any message from our service. You can resume by texting the restaurant's number again.

6. Security

We use industry-standard security measures including encrypted connections (TLS), secure database hosting, and access controls to protect your information.

7. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or want to request data deletion, contact us at: hello@textorderai.com